ALL LABS NEED TO BE BOOKED ONLINE, NO WALK-INS
Please read through these policies before registering for a lab session
1) Age limitationsLab sessions at KANDL are designed for adults ages 16 and older. Because our customization classes involve hot wax, and are intended for adults, we aim to create an adult friendly atmosphere. Please contact firstname.lastname@example.org if you have any questions!
2) PunctualityIf you are going to be late or one of your guests, please let us know. Classes will commence 15 minutes after the start time.This policy is in place out of respect to our other guests and also due to our staffing. We ask that our guests arrive at least 15 minutes prior to their scheduled candle customization class so that they can enjoy the full experience and take the time to get settled in.3) Cancellation PolicyWhen booking a class, the booker’s credit card information is recorded to hold their spot(s).
If a guest wishes to cancel a booking, they must do so at least 48 hours prior to the reserved class time. If a guest fails to cancel within these 48 hours, the full balance of their booking will be charged to the credit card.
4) Changing Class DatesIn the event that something comes up and you need to change your lab session registration, we are happy to work with you to find a more suitable lab session time. Please contact us by phone or email and we will be happy to assist you in this process.Other :• Our full customization experience last 1.5 hrs• A lab session holds a maximum of 10 people• If you want to reserve a private class, please
contact us by phone or email and we will
gladly assist you.
Dear valued clients and guests,
The health and safety of our community is paramount.
Amidst the current developments of the COVID-19 virus and declared state of emergency by the government of Ontario, we have made the decision to close our store and candle lab until further notice.
It’s our ethical duty to ensure and limit the spread of this virus to minimize the impact on our community, the public, the healthcare system and its professionals.
We will continue to monitor the situation closely and look forward to coming together soon.
Please take the appropriate measures to keep yourself and your loved ones safe during this extraordinary time.
For the latest updates please check our website and Instagram page: @kandlartistique
The KANDL team