Policy

Please read through these policies before registering for a lab session



1) Age limitations

Lab sessions at KANDL are designed for adults ages 16 and older. Because our customization classes involve hot wax, and are intended for adults, we aim to create an adult friendly atmosphere. Please contact info@kandl-artisitque.com if you have any questions!



2) Punctuality

We ask that our guests arrive at least 15 minutes prior to their scheduled candle customization class so that they can enjoy the full experience and take the time to get settled in. If you are or one of your guests are going to be late, please let us know in advance so that we can help accommodate you, otherwise we may have to start the class without you.
This policy is in place out of respect to our other guests and also due to our staffing.




3) Cancellation Policy

When booking a class, the booker’s credit card information is recorded to hold their spot(s).

If a guest wishes to cancel a booking, they must do so at least 48 hours prior to the reserved class time. If a guest fails to cancel within these 48 hours, the full balance of their booking will be charged to the credit card.





4) Changing Class Dates

In the event that something comes up and you need to change your lab session registration, we are happy to work with you to find a more suitable lab session time. Please contact us by phone or email and we will be happy to assist you in this process.

Other :

• Our full customization experience last 1.5 hrs

• A lab session holds a maximum of 10 people

• If you want to reserve a private class, please

contact us by phone or email and we will

gladly assist you.