Policy

Please read through these policies before registering for a lab session

 

1) Age limitations
Lab sessions at KANDL are designed for adults ages 16 and older. Because our customization classes involve hot wax, and are intended for adults, we aim to create an adult friendly atmosphere. Please contact info@kandl-artisitque.com if you have any questions!

 

2) Punctuality
We ask that our guests arrive at least 15 minutes prior to their scheduled candle customization class so that they can enjoy the full experience and take the time to get settled in. If you are going to be late or one of your guests,please let us know. Classes will commence 15 minutes after the start time.
This policy is in place out of respect to our other guests and also due to our staffing. 
 

3) Cancellation Policy
When booking a class, the booker’s credit card information is recorded to hold their spot(s).
If a guest wishes to cancel a booking, they must do so at least 48 hours prior to the reserved class time. If a guest fails to cancel within these 48 hours, the full balance of their booking will be charged to the credit card.

4) Changing Class Dates
In the event that something comes up and you need to change your lab session registration, we are happy to work with you to find a more suitable lab session time. Please contact us by phone or email and we will be happy to assist you in this process.
Other :
• Our full customization experience last 1.5 hrs
• A lab session holds a maximum of 10 people
• If you want to reserve a private class, please
contact us by phone or email and we will

gladly assist you.