Lab FAQs
How do I book a candle-making lab?
You can book your candle-making lab by selecting the BOOK NOW button on the Lab page at kandl-artistique.com/lab
You will pay a 50% deposit online at the time of booking and the remaining 50% balance will be paid in-store after you complete your candle-making experience
How do I prepare for a candle-making lab?
Please arrive no later than 10 minutes before your scheduled candle-making lab to check in and settle into the class with a beverage from our café.
Our classes begin promptly and the time you've booked and guests who arrive late will be required to reschedule.
Is there on-site parking?
We do not have on-site parking available.
There is paid street parking in the area and underground paid parking available across the street at Yorkville Village (55 Avenue Road).
Do you host private events?
Yes, absolutely! We love to host birthday parties, corporate events, bridal showers, and private receptions.
We are licensed for alcohol and we have an array of hand-crafted shareable charcuterie options.
Check-out our special events page for more information and to request a private event.
Do you have food and drink options?
Yes, we do!
We are licensed for alcohol and have a selection of wines (red,white,rosé), prosecco and specialty cocktails ($15 + taxes).
We also have handcrafted charcuterie boards. *24 or more advance booking is required for charcuterie.
Once candles are crafted, there are approximately 30 minutes of curating time to nibble charcuterie and enjoy a drink.
Charcuterie x 2 people $60 + taxes
Charcuterie x 4-6 people $120 + taxes
Charcuterie x 8-10 people $240 + taxes
Bottles of wine or bubbly are $65 + taxes each, or bring your own for a $30 + taxes corking/serving fee per bottle.
Each of our charcuterie boards are uniquely crafted, with a selection of cheese, meats, crackers, pickles, olives, fruits, nuts and inclusions may differ depending on our current stock at the time. No two boards are ever identical.
We are able to accommodate most dietary restrictions (gluten, vegan, nut and dairy-free options available).
Do I get a birthday discount, do you have birthday cakes?
We'd love for you to join us on your birthday!
We have 2 birthday offers for you.
50% OFF BIRTHDAY LAB: Book your 50% class deposit at kandl-artistique.com and day of your class show staff proof of your birthday within that week for discount.
FREE BIRTHDAY LAB: Book a private birthday event of 10 or more guests and the person celebrating their birthday is free. Email info@kandl-artistique.com to book a private party.
We do not have birthday cakes, but you are welcome to bring a cake to celebrate. We apply a $30 cake cutting/service fee to all birthday cakes.
Do you have candle-making lab gift cards?
Yes! We do offer gift cards for our candle-making labs.
You can see our options for cards at the the below page.
What is your candle making lab rescheduling and cancellation policies?
Individuals and small groups of 6 or less
72 hours or longer notice: You may cancel with full deposit refund or reschedule to another time/date
24 hours notice: You may reschedule to another time/date
12 hours or less notice: No refund on deposit, and will be offered a 20% discount to book on new deposit for another time/date. 20% is not applied to the balance of class and only deposit to rebook class.
No shows: No refund on deposit
Private events and groups of 7 or more guests
14 days or longer notice: You may cancel with full deposit refund or reschedule to another time/ date
13 days or less: September 16 till December 31: You may reschedule to another time/date with a $250 fee or cancel booking with no refund of your deposit
4 days or less: January 2 till September 15: You may reschedule to another time/date with a $250 fee or cancel booking with no refund of your deposit
No shows: No refund on deposit
Do you do custom candles?
Yes! We have many options for custom candles. Email us at info@kandl-artistique.com with your inquiry and we'll connect with more info and options.
General FAQs
Candle Care Tips
Never burn a candle and leave it unattended. Keep away from pets and children.
Ensure your candle is burned on a temperature-safe surface and away from other objects.
Do not burn your candle near a tub or sink, as water can act as an accelerant if it comes into contact with the wax and melt pool. This can result in a situation similar to a grease fire as the wax becomes too hot with the addition of water and can spread or crack the vessel.
The first burn is the most important; ensure you let the candle burn all the way to the edge of the vessel. This keeps a layer that continuously burns evenly and does not result in tunneling of the candle and wasted wax.
Keep your wicks trimmed to a 1/4” when lighting; this will minimize soot and burned wick particles entering your melt pool.
Extinguish your candle with a snuffer – we do not recommend blowing it out as it can result in melted wax splatter and burned wick particles entering your melt pool.
Avoid burning near windows or doors as drafts can result in uneven burning. Most rooms will still have air drafts, and it’s important to be mindful of any direction of the flame(s) that can burn the candle unevenly. Rotate the candle accordingly as needed to ensure an even burn and melt pool within the vessel.
What are your shipping/courier details, and do I qualify for free shipping?
Our courier of choice is Canada Post and UPS, and your item will ship usually within 24 - 72 hours from our flagship store at 88 Avenue Road.
Depending on your location, it will typically take the following durations for delivery:
Greater Toronto Area: 1-4 days
Ontario: 3-5 days
Canada: 5-10 days
USA: 5-12 days
All other countries: 14-30 days
Orders over $130 CAD qualify for free basic shipping within Canada
Orders over $180 CAD qualify for free basic shipping within the Continental USA*
*Physical giftcards are not eligible for free shipping.
May I pick up my online order in-store?
Yes! You can pick-up your online purchase at our flagship store at 88 Avenue Road, Toronto. Once purcashed online select the pick-up in-store option.
What do I do if my items were delivered damaged/broken?
We package your order with ultimate care, but damaged/broken products sometimes happen. Please email us at info@kandl-artistique.com with proof of purchase, pictures of the packaging, and the damaged/broken products.
How do I purchase a gift card?
The perfect gift! We offer gift cards for our retail store and for our candle-making labs.
You can see our options for gift cards at the the below page.
